Landlord and Property Manager Agreement

Effective Date: 31 July 2026

Last Updated: 31 July 2026

Legal Entity: Makao Hive

1. Introduction

This Landlord and Property Manager Agreement ("Agreement") governs the relationship between Makao Hive ("Makao Hive", "we", "our", or "us") and any individual or organisation that lists, manages or advertises residential property through the Platform.

This Agreement supplements the:

• Terms of Service;
• Privacy Policy;
• Acceptable Use Policy; and
• Payment Terms.

In the event of any conflict, the Terms of Service shall prevail unless this Agreement expressly provides otherwise.

2. Who This Agreement Applies To

This Agreement applies to:

• landlords;
• property management companies;
• property managers;
• delegated managers;
• unit owners authorised to manage individual units;
• any person acting on behalf of a property owner.

By creating, managing or publishing a property listing, you confirm that you are authorised to do so.

3. Appointment

By using the Platform, you appoint Makao Hive to provide a digital marketplace through which verified property listings may be displayed to prospective tenants.

Makao Hive:

• is not your estate agent;
• is not your employee;
• is not your legal representative;
• is not your property manager;
• is not a party to tenancy agreements unless expressly stated otherwise.

Nothing in this Agreement creates a partnership, joint venture or employment relationship.

4. Authority to List

You represent and warrant that you:

• own the property; or
• have been authorised by the owner to advertise and manage it.

Upon request, Makao Hive may require evidence of authority, including:

• ownership documents;
• management agreements;
• letters of authority;
• identification documents;
• business registration documents.

Failure to provide satisfactory evidence may result in suspension or removal of listings.

5. Listing Responsibilities

You agree to maintain accurate and complete property listings.

This includes ensuring that information relating to:

• rental price;
• availability;
• property location;
• amenities;
• photographs;
• walkthrough videos;
• floor plans;
• bedroom and bathroom information;
• lease terms;
• utility information; and
• house rules,

is truthful, current and not misleading.

Listings should be updated promptly whenever material information changes.

6. Property Media

You confirm that you own, or have permission to use, all photographs, videos, floor plans and other media uploaded to the Platform.

You grant Makao Hive a non-exclusive, worldwide, royalty-free licence to:

• display;
• reproduce;
• optimise;
• resize;
• publish;
• distribute; and
• promote

such media solely for operating and marketing the Platform.

Ownership of your original media remains with you.

7. Verification Requests

Verification is a core feature of the Platform.

Property managers may request verification of:

• properties;
• individual units;
• common areas;
• amenities.

Submitting a verification request does not guarantee that verification will be completed or approved.

Verification remains subject to operational capacity, access, safety considerations and compliance with Makao Hive' verification standards.

8. Verification Access

Where verification has been requested, you agree to provide reasonable access to authorised Makao Hive personnel, contractors or verifiers.

You should:

• coordinate access;
• ensure authorised entry;
• provide accurate directions where necessary;
• disclose relevant safety concerns.

Repeated failure to provide access may result in cancellation of the verification request.

9. Verification Outcomes

Verification may result in findings including:

• Verified;
• Verified with observations;
• Further information required;
• Verification unsuccessful.

Makao Hive reserves the sole discretion to determine whether a verification badge is issued.

Verification decisions are based on our verification standards and available evidence.

10. Verification Badge Usage

Verification badges remain the exclusive intellectual property of Makao Hive.

You may not:

• reproduce the badge outside authorised Platform interfaces;
• alter verification graphics;
• imply verification where none exists;
• continue advertising a property as verified after verification has expired or been withdrawn.

Makao Hive may revoke verification badges at any time where justified.

11. Property Availability

You are responsible for ensuring that property availability is kept reasonably up to date.

Where a property becomes:

• occupied;
• withdrawn;
• unavailable;
• reserved;

you should update the listing promptly.

Repeated publication of unavailable properties may result in enforcement action.

12. Pricing

All rental prices displayed on the Platform should be accurate.

You agree not to intentionally:

• advertise misleading prices;
• conceal mandatory charges;
• publish false discounts;
• engage in bait advertising.

Where additional charges apply, these should be disclosed where reasonably practicable.

13. Viewing Coordination

Where viewing services are offered through the Platform, you agree to cooperate with reasonable scheduling efforts.

This includes:

• honouring confirmed appointments where reasonably possible;
• notifying Makao Hive of cancellations promptly;
• ensuring authorised access;
• communicating relevant restrictions.

Repeated cancellations without reasonable justification may affect Platform visibility or verification status.

14. Rental Applications

Where rental applications are received through the Platform, you agree to:

• review applications fairly;
• protect applicant information;
• comply with applicable privacy laws;
• avoid discriminatory practices prohibited by law.

Acceptance or rejection of applicants remains your responsibility unless otherwise agreed.

15. Lease Agreements

Any tenancy agreement entered into between a landlord and tenant is a separate legal contract.

Unless expressly stated otherwise:

• Makao Hive is not a party to the tenancy;
• Makao Hive is not responsible for enforcing tenancy obligations;
• Makao Hive does not guarantee tenant performance.

16. Payments

Unless expressly stated otherwise:

• rent is paid directly to the landlord or property manager;
• tenancy deposits are paid directly to the landlord or property manager;
• Makao Hive does not operate a tenancy escrow service.

Platform fees remain governed by the Payment Terms.

17. Compliance with Law

You agree to comply with all applicable Kenyan laws relating to:

• property management;
• tenancy;
• taxation;
• licensing;
• consumer protection;
• health and safety;
• anti-discrimination;
• data protection.

You remain solely responsible for your legal obligations as a landlord or property manager.

18. Data Protection

Where you receive personal information relating to tenants or applicants through the Platform, you agree to:

• use it only for legitimate tenancy purposes;
• protect it from unauthorised disclosure;
• avoid unnecessary retention;
• comply with the Kenya Data Protection Act, 2019.

Applicant information must not be sold, shared or used for unrelated marketing without an appropriate legal basis.

19. Insurance

Makao Hive does not provide insurance for:

• properties;
• landlords;
• managers;
• tenants;
• contractors.

You remain responsible for maintaining any insurance you consider appropriate.

20. Suspension and Removal of Listings

Makao Hive may suspend, remove or restrict listings where we reasonably believe that:

• information is materially inaccurate;
• fraud is suspected;
• verification has been misrepresented;
• Platform policies have been breached;
• legal requirements require removal;
• safety concerns exist.

Where appropriate, we may request corrective action before permanent removal.

21. Account Suspension

We may suspend or terminate your Platform access where you:

• repeatedly violate Platform policies;
• engage in fraudulent conduct;
• misuse verification services;
• harass Platform users;
• interfere with Platform operations;
• breach this Agreement.

Termination does not affect rights or obligations that arose before termination.

22. Intellectual Property

Except as expressly provided, this Agreement does not transfer ownership of:

• Platform software;
• trademarks;
• logos;
• verification badges;
• documentation;
• proprietary systems.

Makao Hive retains all intellectual property rights in the Platform.

23. Limitation of Liability

To the fullest extent permitted by law, Makao Hive shall not be liable for losses arising from:

• unsuccessful tenancy negotiations;
• tenant conduct;
• property damage;
• lost rental opportunities;
• inaccurate information supplied by landlords or managers;
• delays in verification;
• cancellations outside our reasonable control.

Nothing in this Agreement excludes liability that cannot lawfully be excluded under Kenyan law.

24. Changes to this Agreement

Makao Hive may amend this Agreement from time to time to reflect:

• changes in law;
• Platform improvements;
• operational changes;
• verification standards;
• new services.

Material changes will be reflected by updating the "Last Updated" date.

25. Contact Us

Makao Hive

Public website:

https://rentals.makaohomes.co.ke

Admin console:

https://management.makaohomes.co.ke

General Support

info@makaohomes.co.ke

Legal & Privacy

legal@makaohomes.co.ke

Questions relating to this Agreement or listing responsibilities may be directed to the contacts above.

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