Cookie Policy

Effective Date: 31 July 2026

Last Updated: 31 July 2026

Legal Entity: Makao Hive

1. Introduction

This Cookie Policy explains how Makao Hive ("Makao Hive", "we", "our", or "us") uses cookies and similar technologies when you access or use:

• the Makao Hive website;
• the tenant platform;
• the administration platform;
• mobile applications where applicable; and
• related online services (collectively, the "Platform").

This Cookie Policy should be read together with our:

• Terms of Service;
• Privacy Policy; and
• any other applicable policies.

2. What Are Cookies?

Cookies are small text files placed on your device by websites or applications.

They help websites:

• remember information;
• maintain secure sessions;
• improve functionality;
• remember preferences;
• protect user accounts.

Makao Hive may also use similar technologies including:

• local storage;
• session storage;
• authentication tokens;
• browser storage;
• security tokens.

For simplicity, these technologies are collectively referred to in this Policy as "cookies."

3. Why We Use Cookies

Cookies are used to support the secure and reliable operation of the Platform.

They help us:

• authenticate users;
• maintain secure sessions;
• remember preferences;
• improve Platform performance;
• protect against fraud;
• maintain security;
• measure limited first-party engagement with educational content.

We do not use cookies to build advertising profiles of users.

4. Categories of Cookies We Use

4.1 Essential Cookies

Essential cookies are necessary for the Platform to operate correctly.

These cookies enable functions such as:

• logging in;
• maintaining authenticated sessions;
• account security;
• page navigation;
• fraud prevention;
• load balancing;
• security protections.

Without these cookies, many Platform services cannot function.

4.2 Authentication Cookies

Authentication technologies help us:

• recognise signed-in users;
• maintain secure sessions;
• verify account status;
• prevent unauthorised access.

Authentication cookies are removed or expire according to our security requirements.

4.3 Security Cookies

Security-related cookies and similar technologies assist with:

• detecting suspicious activity;
• preventing account abuse;
• mitigating automated attacks;
• protecting Platform integrity;
• preventing fraudulent login attempts.

These technologies are necessary to protect both users and the Platform.

4.4 Preference Cookies

Preference cookies may remember choices such as:

• preferred language;
• cookie preferences;
• interface settings;
• accessibility options;
• user experience preferences.

These cookies improve usability but are not generally required for basic Platform functionality.

4.5 First-Party Measurement

Makao Hive performs limited first-party measurement to understand how educational content is used.

Current measurements may include:

• aggregate article views;
• anonymous reading milestones;
• article completion rates;
• optional "Was this helpful?" responses.

Where technically necessary, limited browser storage may be used to:

• reduce duplicate measurements;
• prevent abuse;
• remember consent choices;
• improve the accuracy of aggregated statistics.

This information is used solely to improve Platform content and services.

5. What We Do Not Use

As of the Effective Date of this Policy, Makao Hive does not use cookies or similar technologies for:

• third-party behavioural advertising;
• advertising networks;
• personalised advertising profiles;
• cross-site advertising identifiers;
• third-party tracking pixels for advertising;
• session replay technologies;
• heatmap recording;
• keystroke recording;
• behavioural profiling of blog readers.

If these practices change in the future, this Cookie Policy will be updated before or when such technologies are introduced.

6. Third-Party Services

Some Platform functionality relies on trusted third-party service providers.

Depending on the service used, third-party technologies may be involved in providing:

• payment processing;
• maps;
• email delivery;
• SMS delivery;
• cloud hosting;
• artificial intelligence services;
• infrastructure monitoring.

These providers process information in accordance with their own privacy policies and contractual obligations with Makao Hive.

The use of third-party services does not mean those providers may use your information for advertising on behalf of Makao Hive.

7. Managing Cookies

Most web browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• configure cookie preferences.

You may also be able to configure cookie settings directly through the Platform where such functionality is available.

Please note that disabling essential cookies may prevent some Platform features from functioning correctly.

8. Browser Controls

You can usually manage cookies through your browser settings.

Each browser provides different controls for:

• deleting stored cookies;
• blocking future cookies;
• clearing browser storage;
• managing site permissions.

For guidance, please refer to the documentation provided by your browser vendor.

9. Changes to this Cookie Policy

Makao Hive may update this Cookie Policy from time to time to reflect:

• legal requirements;
• Platform improvements;
• new functionality;
• security enhancements;
• changes in technology.

Where material changes are made, we will take reasonable steps to notify users through appropriate communication channels.

The "Last Updated" date at the beginning of this Policy indicates when it was most recently revised.

10. Contact Us

If you have questions regarding this Cookie Policy or our use of cookies and similar technologies, please contact:

Makao Hive

Public website:

https://rentals.makaohomes.co.ke

Admin console:

https://management.makaohomes.co.ke

General Support

info@makaohomes.co.ke

Legal & Privacy

legal@makaohomes.co.ke

Questions relating to the processing of personal information should also be directed to our Privacy Policy.

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